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Healthaholico customer services are here to help!

Please note: Shipping times commence once the order has been dispatched from our facilities and you’ve received an email of fulfilment. Please also check your junk/spam folder as our replies can sometimes end up there!

SHIPPING & DELIVERY
Orders
RETURN & REFUND POLICY
Payments
FAQ
COVID-19 & OUR SERVICES
Warranty
Klarna Financing

SHIPPING AND DELIVERY

We strive to provide our community with the best possible online shopping experience. This is why we partner with only the best freight companies to ensure you receive the quickest and most efficient delivery times possible.

We deliver to over 4 countries including; the USA, Canada, United Kingdom, Australia. We will add Europe to our shipping zone shortly.

Healthaholico sends all parcels via a pre-paid, traceable, safe method of delivery. Shipping times are indicative of the date of dispatch, not the date of order.

Shipping times and costs will vary depending on your delivery location and shipping method. Here are the estimates below:

LOCATION	CARRIER	COST	DELIVERY TIME
USA	DHL Express	FREE	2-5 DAYS
	FedEx Priority	$15	2-3 DAYS
CANADA	UPS Express	FREE	2-5 Days
	DHL Express	$15	2-3 Days
UNITED KINGDOM	UPS Express	FREE	2-5 Days
	DHL Express	$15	2-3 Days
AUSTRALIA	DHL Express	FREE	2-5 Days
	FedEx Priority	$15	2-3 Days

** No hidden cost. We do cover all import duties.

ORDER TRACKING

All orders sent from our Fulfilment Center are sent via express shipping method, upon dispatch you will be emailed a tracking number and link to track your parcel.

Orders are dispatched between Monday - Friday. Please allow up to 48 hours from order confirmation to dispatch. Order placed after UTC 11:00 PM will be dispatched next day

Orders placed on Public Holidays or Weekends will begin their processing on the next business day.

WRONG SHIPPING ADDRESS OR ORDER PLACED

We aim to process orders super quickly in our warehouse so usually we cannot change or cancel orders placed. However, you can contact our friendly customer service team via email and we will try our best to assist you where we can.

If we can’t assist with cancelling or changing your order, our returns policy is super easy (and yes we do refunds!).

CUSTOMS AND IMPORT DUTIES:

Level up your fitness without worrying about fees! Customers are not subject to any customs or duties taxes.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@healthaholico.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@healthaholico.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

PAYMENTS

Healthaholico wants to make your experience as easy as possible, which is why we use a multi-currency platform allowing you to shop & check out in your own currency - goodbye conversion rates. The currencies supported via our multi-currency gateway are:

United States Dollar (USD) (this is our default currency)*
Australian Dollar (AUD)
Canadian Dollar (CAD)
Pound Sterling (GBP)

*if you don’t see your currency above, you will be charged in our default currency USD

Our preferred secure third party gateway provider is Stripe for processing all online transactions. Using a third party gateway means all your sensitive information cannot be accessed.

We accept payments from the following merchants:

Mastercard
Visa
Amex
JCB
Dinners Club
Apple Pay
Klarna USA & UK

LOCATION	CARRIER	COST	DELIVERY TIME
USA	DHL Express	FREE	2-5 DAYS
	FedEx Priority	$15	2-3 DAYS
CANADA	UPS Express	FREE	2-5 Days
	DHL Express	$15	2-3 Days
UNITED KINGDOM	UPS Express	FREE	2-5 Days
	DHL Express	$15	2-3 Days
AUSTRALIA	DHL Express	FREE	2-5 Days
	FedEx Priority	$15	2-3 Days

** No hidden cost. We do cover all import duties.

LOCATION	CARRIER	COST	DELIVERY TIME
USA	DHL Express	FREE	2-5 DAYS
	FedEx Priority	$15	2-3 DAYS
CANADA	UPS Express	FREE	2-5 Days
	DHL Express	$15	2-3 Days
UNITED KINGDOM	UPS Express	FREE	2-5 Days
	DHL Express	$15	2-3 Days
AUSTRALIA	DHL Express	FREE	2-5 Days
	FedEx Priority	$15	2-3 Days

** No hidden cost. We do cover all import duties.

Warranty for Healthaholico's Products

Thank you for purchasing from Healthaholico. This Warranty applies to purchases made on our site as well as any other retail site.

What does this warranty cover?

This Warranty covers any defects in material or workmanship under normal use of the product. Healthaholico will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

*Some states and countries do not allow the exclusion or limitation of incidental or consequential damages or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by state and country.

This warranty does not cover:

Damage caused by accident, abuse, mishandling, or transport;
Units subjected to unauthorized repair;
Units not used in accordance with instructions;
Damage exceeding the cost of the product
Deterioration of the product due to abnormal or damaging storage conditions;

What will we do to correct problems?

Healthaholico will repair the Product at no charge, using new or refurbished replacement parts. If repair is not possible, full replacement will be made.